Frequently Asked Questions
Everything you need to know about your Freesat replacement parts and orders.
Are your replacement parts genuine or third-party?
We stock both original manufacturer parts and high-quality compatible alternatives. Each product description clearly states whether the item is a genuine Freesat component or a certified replacement.
How do I know if a remote control is compatible with my box?
Compatibility lists are provided on every product page. Generally, you should match the model number found on the bottom or back of your Freesat receiver with the listed supported models.
How long does shipping take within the UK?
Standard delivery typically takes 2-3 business days. We also offer an express next-day delivery option for orders placed before 2:00 PM Monday through Friday.
What is your return policy for electronic components?
We offer a 30-day return window for all unused items. If a part is faulty, we provide a full refund or a free replacement upon verification of the defect.
Do you ship international orders?
Yes, we ship to most countries worldwide. International delivery times vary by location, typically ranging from 5 to 14 business days depending on customs processing.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and Apple Pay for a secure and fast checkout experience.