Returns & Exchanges

At Freesat Spares, we want to ensure your satellite equipment works perfectly, so we offer a 30-day return policy for any unused or faulty electronic components. If your part is not compatible or no longer required, simply follow our streamlined return process to receive a full refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the specific part details to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Packaging

  Place the item back in its original anti-static packaging and ensure it is securely padded to prevent damage during transit.

• 3.
  Shipping the Item

  Affix the provided return label or ship to our warehouse address, ensuring you use a tracked service for proof of delivery.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, we will process your refund or dispatch a replacement part within 3-5 business days.